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Saturday 4th July 2009 - 11:32 pm |
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Regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Services Authority. |
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 Electrical goods
Have you bought any electrical products over Christmas or in the sales?If so, you should take into account the following: Goods sold in the sales must still comply with the Sales of Goods Act legislation. The fact that goods are being sold at a reduced price does not place any less responsibility on the seller to make sure that the products are:
This is the case unless the item is being sold at a reduced rate because it has a defect or fault. If the defect is brought to your attention before you agree to purchase the product, you cannot return it at a later date to complain about the fault. If the defect is not brought to your attention and there isn’t a label on the product saying it is faulty, you can return the product at a later date because it does not comply with the above legislation. Extended Warranties. If you are offered an extended warranty when you buy electrical goods you should think twice. Firstly, you should have protection under the Sale of Goods Act legislation if the product is faulty. Secondly, the product more than likely comes with a guarantee. You should be aware that guarantees given by sellers or manufactures are legally enforceable and your Sale of Goods Act rights cannot be taken away from you. So, do not be rushed into making a decision about an extended warranty. Ask to see the terms and conditions. Does it actually give you any better rights or protection than you already have? Ask to see the guarantee that is sold with the goods and check this against the warranty terms. Finally, remember these three points when considering a warranty:
Contact DetailsIf you would like advice or assistance in dealing with any consumer problem please contact: Sara Checkley, Executive |
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