Reception Assistant (Fridays Only) - Bourne, Lincolnshire, UK

Key Responsibilities

• Provide outstanding levels of client service to clients attending the office or calling in.
• Ensure clients are provided with refreshments.
• Maintain a clean and tidy reception area.
• Dealing with incoming and outgoing mail;
• Closing files in accordance with procedures;
• Maintaining the office archive system;
• Maintaining petty cash and ensuring payment of authorised expenses, entering information on the accounts database, raising cheques, daily banking duties;
• Initial responsibility for health and safety, accident reporting and First Aid matters as per the Health and Safety policy.
• Support the Team Leader as necessary with administrative duties.
• Maintain high levels of client and company confidentiality.
• Take telephone calls on behalf of all staff and convey messages in a timely manner.
• To arrange appointments as required.
• To ensure appropriate information is recorded on the appropriate file management system.
• Create and maintain accurate records
• Store and retrieve Wills and Deeds as requested and maintain company’s database for the same
• Transcribe information from manual document or audio.
• To perform all necessary typing/word-processing, accurately and to deadline within the pool environment across all areas of the law
• To keep work up-to-date – adopting the oldest/most urgent first principle.
• Undertake other duties, as appropriate as directed by the Team Leader
• Work as a team member.

Candidate Profile

Essential Experience

• Reception, administration, or office experience.
• Excellent communication and client service skills, with the ability to build positive relationships and provide a professional and responsive client experience.
• High level of competency in using Microsoft Office (Word, PowerPoint, Excel).

Desirable Experience

• Secretarial qualification or equivalent experience.
• Experience of working in a law firm.
• Competent in using case management systems.

Skills, Competencies & Attributes

• Strategic thinker with hands-on delivery capability.
• Excellent interpersonal skills with ability to quickly establish and maintain good working relationships at all levels.
• Excellent communication skills both written and verbal.
• Strong analytical and data-driven decision-making capability.
• Able to work with diplomacy and assertiveness.
• Discrete with the ability to maintain high levels of confidentiality.
• Flexible and willing/able to travel to all offices
• Proactive and positive attitude.
• Reacts well under pressure and is able to work to deadlines.
• High level of integrity and empathy.
• Team player.
• Sense of humour.