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Personal Injury Claims

If you have been injured due to a mistake, negligence or deliberate action by another person or organisation, claiming compensation can be essential to allow you to deal with the consequences and rebuild your life.

However, helping you win compensation is just a part of the service we provide to those injured through the fault of others. When you instruct Chattertons in connection with your personal injury claim, you are instructing highly experienced specialist lawyers who will take time to understand the true impact an injury has had on your lifestyle, your career and your relationships.

As well as fighting for the compensation you deserve for the injuries sustained, we will endeavour to recover loss of earnings, care costs and costs associated with the adaption of vehicles and accommodation, as well compensation for any on-going treatment and rehabilitation costs.

Many of our lawyers are members of the Law Society's Personal Injury Panel as well as the Association of Personal Injury Lawyers. This means they have the highest levels of training, expertise and practice standards for providing personal injury law services, as well as a commitment to staying up-to-date with all the latest legal developments in the field of personal injury law.

Our personal injury team has particular expertise and experience in high value compensation claims, however, we regularly work on claims of all levels, helping our clients to receive the compensation they deserve.

To start a personal injury claim, please get in touch by using our enquiry form or contact your local Chattertons office.

For more comprehensive information about the range of personal injury claims we cover, as well as details of our medical negligence claims service, please visit our dedicated claims service

Our ‘no win, no fee’ personal injury claims services

Our personal injury lawyers regularly handle a wide range of claims, representing many of our clients on a conditional fee arrangement, commonly known as ‘no win, no fee’. This means you pay nothing up front and only pay us if we win compensation for you, with the fee you pay being based on a percentage of the settlement you win, so you never end up out of pocket.

Our personal injury claims expertise includes:

  • Accidents at work claims
  • Accidents in public places claims
  • Asbestos claims
  • Back injury claims
  • Brain injury claims
  • Car accident claims
  • Cosmetic surgery claims
  • Criminal injury compensation claims
  • Defective product claims
  • Fatal accident claims
  • Holiday injury claims
  • Manual handling claims
  • Medical negligence claims
  • Slip, trip and fall claims
  • Spinal injury claims
  • Sports injury claims
  • Vibration white finger claims
  • Whiplash claims


Chattertons personal injury and clinical negligence team is recommended in the Legal 500 and ranked as a Tier 4 firm within the East Midlands.


Chattertons team is made up of ‘small but purposeful solicitors’ specialising in complex personal injury and clinical negligence claims such as serious birth, brain and spinal injuries. Ben Ellis continues to represents several claimants and children with life-changing injuries. Michael Pace is the lead personal injury lawyer.

Practice heads: Michael Pace; Ben Ellis


‘This a small but purposeful solicitors firm practising on a local scale but with the expertise and skillset to expand to broader horizons if it chose to do so. Its ambition seems to be to do its very best for existing clients rather than to expand the client base.’

‘Ben Ellis is the head of the clin neg and PI team, and is an excellent solicitor who brings the personal touch to his clientele whilst representing them effectively and with good objective judgment about how to prioritise their best interests.’

‘It is their pragmatic and problem solving approach to litigation that makes Chattertons unique. They are sensible; their advice is sound; and they never lose sight of the end goal: achieving a reasonable settlement for the client.’


Clients often ask us...


When can you make a personal injury claim?

In general, you may be able to make a personal injury claim if you have been injured due to an accident or deliberate action by a third party, where it can be shown that a third party’s action or inaction directly resulted in your injury. You may also have to show that the injury has caused lasting consequences, such as ongoing physical or emotional damage and may need to be able to show specific financial losses you have suffered as a result i.e. having to take time off work due to your injuries.

Is there a time limit for personal injury claims?

You will normally have up to 3 years from the time of an injury to start a compensation claim in most cases. The exact time limit will depend on the circumstances, however, for example if you did not immediately realise you were injured, the time limit may start from when you became aware of the injury.

How long do personal injury claims take?

This completely depends on the circumstances, with some personal injury claims being resolved in a matter of weeks, while others can take months or even years.

If the defendant accepts liability and offers a reasonable settlement, your claim could be resolved very quickly. However, if they deny responsibility or do not offer a suitable financial settlement, the process can take much longer.

The Ministry of Justice has implemented a streamlined settlement procedure with the goal of speeding up the claims process. As a result, straightforward Road Traffic Accidents, employer’s liability cases and public liability cases valued between £1,000-£25,000 can often be resolved in around 4-9 months.

How much does it cost to make a personal injury claim?

The legal fees involved in making a personal injury claim can vary depending on the complexity of the case and other factors. We are able to represent the majority of our clients on a no win, no fee basis, meaning it costs you nothing to start a claim, you will only pay us if we win compensation for you and our fee is based on a percentage of the compensation we win for you.

How much can you get for a personal injury claim?

The amount of compensation you can achieve will depend how serious your injuries are, the impact on your life and whether the defendant is found (or admits to being) fully or only partially liable.

Do you have to go to court for a personal injury claim?

In most cases, personal injury claims can be resolved before reaching the stage of court proceedings through early conciliation. This means that the claimant and the defendant agree a settlement, rather than allowing the matter to go to court where a judge will decide the outcome. This is usually faster, less expensive and less stressful for everyone involved.

The 5 steps of making a personal injury claim

See our blog post on the 5 stages of making a personal injury claim

Contact our personal injury solicitors

For help with any type of personal injury claim, please get in touch using our enquiry form or contact your local Chattertons office.