Why every Business should regularly review its Terms & Conditions

In the fast-paced world of business, it is easy to overlook the fine print – but those seemingly standard "Terms and Conditions" are anything but minor. They form the backbone of your contractual relationship with clients, customers, suppliers and partners. Yet many businesses write them once and forget about them.

At Chatterton's, we frequently see the costly consequences of outdated or poorly maintained T&C's. Here's why keeping them current isn’t just good practice – it is essential.

Legal compliance evolves

Legislation changes. Consumer protection laws, data privacy regulations (like GDPR or its international equivalents), and industry specific rules are regularly updated. If your T&C's do not reflect the latest legal requirements, you may be leaving your business exposed to liability or enforcement action.

Your business has likely changed

Have you introduced new products or services? Expanded into new markets? Changed your payment or refund policies? If your T&C's haven’t evolved with your business, they may not accurately reflect what you do or protect you adequately.

Dispute prevention and resolution

Clear, comprehensive and updated T&C's can help prevent misunderstandings and disputes. When issues do arise, well drafted terms give you a solid foundation for enforcing your rights and resolving matters effectively and efficiently – saving time, money and any reputational damage.

Client confidence

Up to date legal documents show that your business is professional, transparent and trustworthy. Clients and customers take notice of companies that take legal compliance seriously which in turn builds confidence and credibility.

Digital and E-Commerce risks

If your business operates online or uses digital platforms for sales and services, your terms must cover online specific issues such as IP rights, user generated content, Cookies and cyber security. These areas evolve rapidly and your T&C's need to keep up.

We recommend that reviewing your terms at least once a year or whenever there is a significant change in your business operations or relevant legislation.

If you are not sure where you need to start, our Corporate Team offers services in reviewing and updating terms to ensure they reflect current best practices and legal requirements.

Contact us 

Feel free to reach out or connect with us to discuss this more. Please contact Jenny Horsley at Jenny.Horsley@chattertons.com

Jenny is a Chartered Legal Executive at Chattertons Legal Services, specialising in Corporate matters.