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Chattertons supports BSL community with launch of SignVideo

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Chattertons Solicitors & Wealth Management launch SignVideo, a remote video relay service, for the British Sign Language (BSL) community.

SignVideo was founded in 2004 by Jeff McWhinney, a well-known Deaf entrepreneur, who fought tirelessly for equality of the Deaf and hearing communities. The British Sign Language (BSL) video relay service provides access to BSL interpretation, by instantly connecting a qualified BSL interpreter via webcam.

The live and on-site British Sign Language (BSL) video interpreting service ensures companies can communicate effectively with deaf customers and clients using BSL. The market leading service is already used by many top UK brands and institutions, such as NHS 111 and Department for Work and Pensions.

Carrie Clewes, Equality and Discrimination Lawyer at Chattertons, said: “We are delighted to launch this service to our British Sign Language clients. This will enable BSL users to contact Chattertons and talk to us about their legal and financial needs without communication barriers. Our work in providing accessible service to all our clients is continuing, and working with SignVideo is a big step forward in helping us achieve this.”

Andrew Dewey, CEO of SignVideo, said, "We are delighted to be partnering with Chattertons to provide their customers instant connection to British Sign Language video interpreting on-demand from anywhere in
the UK.”

How to contact Chattertons using SignVideo

The service can be accessed by using our SignVideo link, that can be found on our staff email signatures and the contact pages on our website. Clients using the service will be connected with a BSL Interpreter who will then call the necessary file handler or department. This will allow clients to participate in appointments, provide instructions or approve documents. In addition, there is access to a document translation service.

Deaf clients are able to use SignVideo on a computer, smartphone or tablet. If using a PC or Mac, they can also access SignVideo Web through the website: or by downloading the free SignVideo App, this is available for both Android, Apple and Windows devices.

As with the SignVideo creators, we believe that this communications feature should be FREE to deaf people so they can make use of public and private services in the same way that hearing people do so there is no cost to the client. The only cost they may incur is phone data if they use 3G/4G/5G to make calls.