Consumer Disputes

When we purchase products, we expect them to work without fault and without causing injury, however consumer rights and defective product claims are becoming more common as a consequence of the pursuit of greater profit over quality in the manufacturing process.

Consumer rights are protected through legislation that places a legal requirement on suppliers of goods, digital content and services to meet required standards.

Where an issue arises concerning the quality of the goods then consumers have set time limit of 30 days in which to reject the substandard good and request a full refund of the purchase price.

Due to the advancement of consumer goods in terms of software development, consumer laws have also been updated to include statutory rights associated with defective software whether this concerns a computer, tablet device, mobile phone or a washing machine.

Chattertons periodically monitors the European product recall register and posts content onto this website keeping subscribers informed of products found to be at fault in the UK.

To obtain client focused legal advice on your contractual dispute and to discuss the various ways in which a solution may be achieved, please contact a member of our dispute resolution team, complete our online enquiry form or telephone our client care team who will be pleased to guide you.